Enabling or Allowing Flash For Troubleshooting Course Issues

This article is for troubleshooting a course when the course uses Flash elements. 

NOTE 1: Different browsers may handle things in different ways so be sure to check online for the latest information related to the browser being used.

NOTE 2: Intellum recommends clients move away from using Flash soon because Adobe plans to discontinue support for it in 2020.

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A common issue we see with learners is not having flash installed or not having it enabled. Here is a link showing how to enable the flash player in most browsers:

https://helpx.adobe.com/flash-player.html

 

A learner may be able to simply click on the extension icon and "allow" flash.

flash_7.png

 

For people using Google Chrome browser, below are some additional steps that may help:

1. Click on the three vertical dots in the top right

2. Click on "Settings"

Flash_1.png

 

3. Type "flash" at the top

4. Click on "Content Settings"

flash_3.png

 

5. Click "Flash"

flash_4.png

 

6. Click "ADD"

flash_5.png

 

7. Add your Exceed LMS domain

8. Click on the blue "ADD" button

flash_6.png

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