Letters allows for manual or automated communication with users through email or the creation of a PDF.
Letters saved as a template can be automated through Triggers to send users information relevant to their courses. Dynamic Variables can be inserted in Letters to pull custom User or Activity information into the Letter.
Image below shows Letter Properties, found on the Activity Properties page:
To add a new letter Trigger click on the Add a new letter trigger button.
Specify alerts and reminders to be sent out based on specific triggers that you set.
Note: Once created, Letters can be selected from the applicable Letter dropdowns and used by all Administrators.
Once the Letter Trigger is mapped, Letters will be generated automatically by the LMS based on its parameters.
Manual (Adhoc) Letters
Letters can sent manually to users utilizing a Template Letter from the Letter list or creating a Custom Letter.
Letters sent to users through the LMS can be audited through viewing the User Letter Log History or running a Report on Letter Logs.
User Letter Log History
Image below shows User Properties page:
This log includes the Letter Name, Letter Type, Activity that the letter originates from (if applicable), and the Date Sent.
Reports on Letter Logs
Reports allow for more in-depth data on Letters sent to users.
Image below shows creating a new report in the Reports area:
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