Tribe Social Overview

Tribe Social Overview

Accessing and Managing your Tribe Social Account

(Last Updated: September 6, 2016)

 

Introduction

Tribe Social is a secure, invitation-only, private activity stream, where employees can share ideas, files, links, photos and videos in an environment that works just like the other major social media tools. The difference is that Intellum’s Tribe Social removes the distraction and security issues that occur when you try to use consumer-facing tools for business.

Build company culture, spark ideas and create better employee connections and experiences, seamlessly, from your desktop, laptop or mobile device.

 

Managing Users

User Roles

The top-level role is the Organization Owner. There can be more than one Organization Owner. This person can oversee and manage multiple Tribes that are tied to the Organization (to manage the Tribes within the Organization, click on your name in the upper right corner and then click on Organization).

The middle tier is the Tribe Owner. There can be more than one Tribe Owner. Tribe Owners oversee and manage any Tribe they are the owner of, but cannot make changes on the Organizational level.

The bottom tier (and most common user role) is the Tribe Member. Of the three user authorities, a Tribe Member has the least amount of privileges. Typically the majority of your user population will have the Tribe Member authority. Tribe members will create posts, add comments to posts, BUMP posts and share images and links, although all Tribe users roles have these capabilities.

 

Adding Users

If your Organization is not using Intellum’s LMS (i.e. your Tribe Account was created directly on tribesocial.com), users are invited to join a Tribe by email. The image below shows the steps for obtaining the invite link.

If the Organization's Tribe was created at tribesocial.com, users will be invited to join via email.

 

 

 


Creating Tribes

 

When creating a new Tribe, there is a check box that allows you to link the Tribe to your Organization. Check this box if you want the Tribe to be under the umbrella of the Organization and leave it unchecked if starting a Tribe for personal use or outside of the Organization.

 

Managing and Syncing Users Through Exceed

If your Organization is using Intellum’s LMS and the account is using Groupdock for single sign on (SSO), any user that logs into Exceed will see the launcher bar at the top and will be able to quickly switch between the LMS and Tribe.

Users in the LMS can be marked for syncing. If users are marked for syncing, they will auto-populate into Tribe within about one hour of being entered into the LMS.

Currently, your Account Manager will need to be notified to check the sync settings of an account.

 

Syncing LMS Groups to Tribe

Individual LMS groups OR multiple LMS groups can be mapped to a Tribe.

Below are steps to create a group in the LMS and map the group to a Tribe.

 

Create a Group in the LMS

 

 

Add a User to an Existing Group in the LMS

 

Map an LMS Group to Tribe

In Tribe, go to PROPERTIES and scroll toward the bottom to the EXCEED GROUPS section.

 

Repeat these steps to map multiple LMS groups to the Tribe!

  

Tribe Social End User Experience

 

Getting to Tribe

If a user is a Tribe member they can use the login credentials provided by their Administrator.

If the user received an invite link, they will need to create a profile:

 

 Once the user signs up, the page below is displayed:

 

Navigating Between Tribes

To navigate between Tribes, select the dropdown menu next to My Tribes to see all of the Tribes you are a member of.

 

Posting, Comments, Mentions & Hashtags

(Activities Page)

 

Create a Post by typing into the field labeled Drop some knowledge.

 

Upload a file to go with your comment or simply type and click the Tribe It button. Posts are time and date stamped and instantly shared with all Tribe members. Image, audio, video and document files are supported.

 

 

Add a comment to any post or click BUMP to indicate you like a post. Bumping also pushes a post to the top of the stream.

Add the “@” symbol to the front of another Tribe member’s name to tag or mention them. Use hashtags to link posts and comments.


Search existing hashtags:

Selecting the magnifying glass in the top, right corner of your Tribe page will open the search box. Here, you can search hashtags, posts by members of your and other key words!

 

 

Flagging Activities

If a Tribe User notices an activity or comment on a post that may be inappropriate, they can flag it.

 

Media, Members and the Sidebar

The Media page displays a collection of images and media that has been shared to the Tribe. This page helps a member quickly see what media has been shared without having to scroll through comments.


 

The Members Page displays the current Tribe Members.

 

The Side Bar contains a few important and helpful options.

Creating Tribe Lists

Click on your name in the top right and then on Profile.

Scroll down to the bottom and click on Create A New List.

Enter a name for the list and select Tribes for the list.

 

Removing Tribe Lists

 

Tribe Social Admin Experience:

Tribe Owner

 

Using Tribe with the LMS

If you’re using the LMS to manage your Tribe population, you’ll be able to sync Groups, Courses and Users directly from the LMS.

A Tribe Owner will see four sections along the top.

 

Tribe Owner Properties

As a Tribe Owner, the GENERAL section displays Tribe-level options.

Add additional OWNERS and set default NOTIFICATIONS

 

Tribe Owner Members Page

This page displays the current members for the Tribe.

 

 

Tribe Owner Media Page

This page displays media that has been shared in the Tribe.

 

Tribe Owner Analytics

These are the analytics for the Tribe currently being viewed.

A Tribe Owner can filter the timeline of the Analytics page.


 

Tribe Owner Activities Page

Enjoy using the Activities page the same way as an End User, however there are some features that a Tribe Owner will have beyond what is available to an End User.

Hover over a post to delete it.

 

While hovering, Pin can also be clicked. Pinning a post brings it to the top of the activity stream until it is unpinned.

Hover over any pinned post to Unpin.

 

NOTE: If the activity is your post, Edit will display instead of Delete. When Edit is clicked, you will see options to Edit, Save, Delete or Cancel.

Tribe Owner Flagged Page

 

Because each activity is transparent, meaning everyone who sees an activity can also see who posted the activity, it isn't common that a user will post something inappropriate. The Flagged page is your insurance for managing both activities and comments that have been flagged. When in the Flagged page you will see an area for flagged activities and for flagged comments. This feature allows you to isolate these potentially inappropriate items, go straight to them and decide if they should be removed from the Tribe Activities feed.

 

Tribe Social Admin Experience:

Tribe Organization Owner

The top-level authority in Tribe is the Organization Owner. To manage the Tribes within the Organization, click on your name in the upper right corner and then click on Organization.


On the Organization page there are four sections.

NOTE: Unlike similarly named sections in the Tribe Owner Experience above, the four sections on the Organization page display information for all Tribes within the Organization.

Tribe Organization Settings

The top of the Organization Properties page is where the Tribe Login URL can be seen.

The cover photo uploaded here will be the default cover photo when a user has “All Tribes” selected.

 

The GENERAL section of the Tribe Organization Settings provides several important fields.

  • Name: This displays the Tribe name and that will appear in the "My Tribes" list located toward the top center.
  • Subdomain: This is an identifier at the end of the login URL (see highlighted area below)
  • Google Analytics: Place your Google Analytics ID here to push data into your Google Analytics account.
  • Bookmarklet Text: Text here dictates the text on the Bookmarklet button.
  • Login page (HTML): Enter HTML for Tribe login page.
  • Sticky Note: Text here will display at the top of all Tribes Activity pages and List activities pages.
  • Disclaimer: Text entered here will display at the bottom of the side bar of the Activities page.


At the bottom of the page, the Organizational Owners are listed along with a link to add additional owners.

 

Tribe Organization Tribes Page

Displays all TRIBES within the Organization

Tribe Organization Members Page

The members displayed here are members within all Tribes within the Organization.



Tribe Organization Analytics Page

Organization Analytics defaults to Visits per User. There are powerful options in the top right such as the Analytics Type and the Timeline for the analytics.

 

 

Deleting Tribes

If viewing the Properties page of a certain Tribe, at the bottom will be a link to delete the Tribe.

 

Branding Your Tribes & Tribe Social Account

 

Tribe Cover Photo

The recommended dimensions are 1500 X 500 pixels.

Supported file types: PNG, JPG or GIF.

 

Tribe Icon

The recommended dimensions are 280 X 280 pixels.

Supported file types: PNG, JPG or GIF.

 

 

Mobile Experience

Tribe Social also has a Mobile application available in Apple iTunes and Google Play store for Android. For other platforms such as Amazon or Windows, please navigate to tribesocial.com. Our website has a responsive design that conforms to the screen size of mobile devices. If available on the user’s platform, the mobile version of Google Chrome is recommended.

 

For any questions not covered here, please reach out to Intellum Client Services at support@intellum.com

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