If an online course did not launch, troubleshoot by checking:
- Is a Flash player (or other required player, such as SkillSoft) installed? You can download the Flash player for free here.
- Make sure your browser is updated to one of the following versions: Internet Explorer 11 or higher, Firefox 45 or higher, Safari 9 or higher, or Chrome 50 or higher.
- Are pop-up blockers disabled? Online courses arerequired to launch in a separate window, so pop-up blockers will occasionally prevent a course launch window from opening.
- If none of the above remedies work, please check with your LMS administrator to confirm that the course has been published correctly.